Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (956) 27-8207 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Returns & Exchanges

photo of happy lady

Return Policy

Treviño Appliance is dedicated to our customer’s 100% satisfaction. We are condent that our 72 hour exchange policy will ensure your ultimate satisfaction. Certain items, like special order appliances, are excluded from this exchange policy. For more details on returns and restocking charges, please contact one of our retail associates or email us to sales@trevinoappliance.com

72 hour exchange guarantee*

If an exchange is made for any reason, a $60 pickup or delivery charge and a minimum 25% restocking fee may be assessed to each exchanged item. In order to approve an exchange a fully-crated product with original box and packing materials, manuals and accessories is required. All special order items require a 50% nonrefundable deposit. All accessories are nonrefundable. For further assistance on exchanges, please contact your sales associate.

ONLINE

Cancelling your order

If you cancel your order before your product(s) ship, you will not incur charges. If you wish to cancel your order after your product(s) have been shipped you will be charged a minimum 15% restocking fee as well as all applicable shipping costs, including the return shipping charge. Special Order Items cannot be cancelled.

Related information

Freight Delivery: If your order is delivered via freight shipping.

1. You will get a phone call 24 hours in advance on when the delivery will occur.

2. Freight delivery is a curbside delivery, no in-home delivery or set-up.

3. No haul-away of old appliances. This is your responsibility.

4. You MUST open and inspect all items before signing off with the shipping carrier, if not we are not responsible for any damage. If a damage is spotted, please do the following:

  • Immediately take pictures.
  • Document the damage with the shipping carrier.
  • Notify us immediately. – If this is not done and you receive a damaged item, we are not responsible for any expenses.

5. If you reject shipment for any reason other than damage, you will be responsible for the freight cost to not only ship the item to you, but to return it to our warehouse, plus a 25% restocking fee.

Container / packaging damage

If the container or product package shows evidence of damage, note it specifically on the delivery receipt and have the carrier agent acknowledge by signing.

F.A.Q.

Return / Exchange Policies

At Treviño Appliance, your total satisfaction is our top priority. Your purchase is backed by a 72 hour exchange guarantee* all appliances include a warranty; new appliances have a 1 year manufacturer’s warranty, refurbished and scratch & dent carry a 5 year warranty with Treviño Appliance (90 Day parts and labor, 5 year labor. See here for more info).

Does Treviño Appliance offer returns?

No, at the moment we do not offer returns. You may take advantage of our 72 hour exchange policy, some restrictions may apply.

Do I need my receipt?

Yes, a receipt is needed for proof of purchase, if you do not have your receipt you might be charged up to 25% restocking fee.

Is my delivery refundable?

Delivery fees are not refundable because the service has been provided, if you cancel before delivery you can get refunded.

Is my warranty refundable/transferable to another product?

Warranties sold to specific products can not be transferred or refunded.